The multi channel challenge

NYTimes: Why Bricks and Clicks Don’t Always Mix

The story of Netflix over Blockbuster is one of innovation for sure. It's a story of timing and of having the digital rising tide at your beckoning. But most of all, it's a story of channel focus. It's hard enough to manage a business in one channel, let alone two. As recently as 2005, analysts saw Blockbuster as a sure thing. But now, it's clear in hindsight that running a digital business well Could not be done as effectively when managing brick and mortar stores, Blockbuster's managers tried to do.
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